Select whether organizer or orderer pays credit card transaction fees (account with payment gateway)

When you charge a fee via EasySignup for attending an event, it may be paid by credit card. Under existing law (as of 01.01.2018), it is not legal to let private cardholders pay the fee for the transaction.

If you have business customers who pay with cards issued to companies, it is legal to let the orderer pay the transaction fee. It is also legal if the card is issued outside the EU.

In most cases, the organizer must pay the fee. However, you have the option to choose to pass on the fee to the person ordering according to the above-mentioned.

This guide shows how to change this setting for all events. You can also change it for a single event. Find that guide here.

  • Click Finances->Payment methods at the top of the dashboard.
  • Find the payment method "Payment Card" and click on the edit icon.
  • Find the section "Who Pays the transaction-fee?" and change it as needed.

    If you choose "The Organizer pays the transaction-fee", you will as organizer always pay the transaction fee, which will be withdrawn from the event revenue.

    If you choose "The Orderer pays the transaction-fee (if possible)", the orderer will pay the transaction fee if the system detects that a company issued card or a card issued outside the EU is used to paid the transaction.
  • Click ”Close" on the right-hand side when you are done.
  • Remember to click "Save changes".

Note: EasySignup is not legally responsible for these choices. The decision and the burden of proof rest solely with the organizer.

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Frequently Asked Questions

Whether you are a participant or an organizer, some of the questions you might have about the IT-system are answered here.

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