This guide explains how an overdrawn event can occur and what you can do to solve it.
Basically the problem is, that there has been transferred more money from the event to your own account than there is event revenue.
If that happens the amount will be missing for payout for another event, and you may risk having too much event revenue registered in your accounts.
The system will alert you, if there is not enough money, to make the payout for an event, by telling you that the requested amount exceeds the amount, that is available at the moment.
Overdrawn events can basically occur in three ways:
The challenge with overdrawn events can be solved in two ways. You can read more about them below, but in short:
The best solution depends on what you want to achieve:
If your account is generally in balance, but there are a few events that are overdrawn, making a payin will probably be recommendable. It may also be important whether the event is a current event or an event from a closed financial year. See how to perform a payin for an event in this guide.
If there are many unbalanced events in your account, or the problem concerns old events from the previous financial year, deactivating the affected events will probably make sense.
In that case you can consider not deactivating your current and future events. We recommend that your see what the balance is, and perform a payout which will mean, that in the future you can use the the systems tools for payouts for several events. See how to deactivate payout here.
Mette Jellesen and Jacob Thomsen
Support and Communication