Contact attendees via e-mail

You need to communicate last minute updates or other important information about your event? No worries. You can send messages to attendees before, under and after your event using EasySignup.

See our how-to-video where we explain and show how you use this feature. 
Below the video you will find a step-by-step guide with text and pictures.

Step-by-step guide

Messages are sent via the event status page.

• Click on event title or the status icon to go to the event status page.
  
  
  
  
• Click on "Contact attendees".
  
  
  
  
• Choose "Email.
  
  
  You are now on the page where you can create and send the email.
  
  Select the recipients of the email
  
  
• In the top you can select the recipients of the email. Default is "All attendees" (1).
  
  You can see a list of the current recipients (2). The list will automatically be updated, if there are more recipients when the message is sent. 
  
  
  
• You can also choose "Select Attendees by Criteria". This allows you send the email to a group of attendees based on their registration, e.g. their ticket type, attendee information, time of registration or attendees who are checked in.
   
• Click "Update recipient list" to see who matches the criteria.
  
  
• You can also choose "Select Individual Attendees", which allows you to check the specific attendee(s) who should receive the message.

Create and send the email

Further down the page you can write the email and choose when to send the it:
 

1. Here you can save the email as a template, in order to use it for another event. 
   You can also load already saved templates. 
2. Name the message for internal use. This makes it easier for you to distinguish between different messages for the same event. It could be "Post e-mail with presentations".
3. Select the graphical look of the email.
4. Write the message for your attendees. 
5. It is possible to attach a file to the message. 
6. It is possible to attach a course certificate to the message. See more in this guide.
7. Choose whether to send the mail right away or schedule it for later.
8. Click "Send message" or "Schedule message" when the message is ready.

Preview

You can see a preview of the email at the bottom of the page. 

• Click "Refresh" to update the preview (1).
• Click "Send example" to send an example of the message to your email or another email (2). 

 
See list of sent and scheduled messages

You can see a list of all event messages via the event status page. Once you've sent or scheduled messages the button is named "View and Send Messages".

You can now see a list of sent and scheduled messages for the event.

1. Already sent messages have 3 icons (1): An "envelope" where you can resend the message to attendees registered after the original message was sent, an "eye", where you can see the message text and an "address book", where you can see the recipients of the message.
2. Scheduled messages have 4 icons (2): An "eye", where you can see the message text, an "address book", where you can see the recipients of the message, a "pencil" to edit the message and a "x" to delete it.
   

You can also create and send new messages from this page.

You can also send text messages to the attendees. See how here