How to change from normal invoice to EAN, if a participant has made a wrong choice when registering

If payment by EAN (electronic invoice) and normal invoice is possible on an event, and a participant by mistake chose to pay with normal invoice, but should have had an electronic invoice for an EAN number, you can change this quite simply.

Note: The function only works on events where payments go through EasySignup.

  • Start by clicking on the event title or status icon next to the event in the overview.
  • Find the list of "Registrered attendees" and find the attendee.

    Note: You can sort the list by clicking on the heading of the columns, e.g. "Name". You can also press Ctrl + F simultaneously to activate the search box in your browser. Then you can easily find the attendee.
  • Once you have found the attendee, click on the edit icon. 
  • Under the  "Orderer information" check "Convert invoice to Danish Electronic Invoice (EAN) and send" (1) . Then enter the "EAN"-number, "attention" and possibly "purchase ordernumber"(2). Then click "Save changes" (3) after which the EAN is sent.  

Introductory Videos

We've made a series of videos showing you how to use EasySignup.

Watch introductory videos

Frequently Asked Questions

Whether you are a participant or an organizer, some of the questions you might have about the IT-system are answered here.

Read the answers

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Event registration? Easy peasy if you ask