How to cancel an attendee

Need to cancel an attendee? You can do so with few clicks in EasySignup.

See our how-to-video where we explain and show how you use this feature. 
Below the video you will find a step-by-step guide with text and pictures.

Step-by-step guide

• Click on the event title or the status icon.
  
• Find the section "Attendees" and the person(s) that you want to cancel. Click on the "X" on the right hand side.
  
• If it is an event without payment and you collect information about all attendees choose whether you want to refund the entire order (1), individual attendees (2) and whether you want to send a confirmation of cancellation. Press "Proceed Cancellation" to complete the cancellation.
  
• Have you only collected information about the orderer, you'll see a drop down menu if the orderer has registered more than more person. 
  
  If you have to refund the entire order, you can click "Select all participants" (1).
  
  If you only have to refund individual persons, choose the number you want to refund (2). View order details by clicking "+" next to the name of the person. Also select whether you want to send a confirmation of cancellation. Press "Proceed Cancellation" to complete the cancellation.